The Repair Technician is responsible for handling PC, Mac and iPhone repairs in a professional and timely manner. This role is primarily responsible for service requests through Fox Ridge Computers.

Essential Duties and Responsibilities:

  • Basic desktop, laptop and iPhone troubleshooting
  • Basic desktop, laptop and iPhone disassembly, part replacement and re-assembly
  • Customer interaction on device intake, providing estimated timelines and repair cost estimates and outgoing device interaction with customer
  • Ensure completeness of service tickets and accurate recording of troubleshooting and repair steps
  • Communication with customers as required keeping them informed of repair progress and completion

Additional Duties and Responsibilities:

  • Fast turnaround of client requests
  • Ability to work in a team and communicate effectively
  • Responsible for entering time and expenses in ConnectWise as they occur
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Diagnosis skills for technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment
  • Technical Certifications and degrees a plus but not required
  • 1+ years of IT or related experience preferred

DevSource LLC is an Equal Opportunity Employer

Announcing a new location in Hopkinsville, KY