Their technicians are highly skilled...
Our company has outsourced all IT services to DevSource for the past five years. During that time they have completely upgraded our systems including a new digital phone system, new servers, new security software and new software in sales and customer service. In addition we have added three remote sales offices linked in to our corporate headquarters. They have been instrumental in keeping our existing operating systems running smoothly and providing us with the best sources for our future operating systems. We have placed our company's critical transaction records in their hands and do so with complete confidence. Their technicians are highly skilled, very responsive and easy to work with. Their owners and managers are very well known to us and are always among our top suppliers every year. We recommend DEVsource with complete confidence.
I cannot say enough about the staff at DEVsource. Their team has made the transition of our new computer system painless. DEVsource has always been professional, prompt, and personable. I am so thankful for them.
Trevathan Urology Clinic
During the past thirty-one years, we have engaged various local IT vendors, and then found DEVsource in 2007. After two years, we gave another local vendor the opportunity to provide our IT services because they were closer to our location but we quickly realized we needed to switch back to the services DEVsource offered. We switched back to DEVsource after realizing that they had the stability, dependability and expertise to wipeout our technology headaches. They quickly analyzed our existing system and brought us up to a more stable operation so we could be more productive. DEVsource employees are dependable, professional and knowledgeable. They work as a team and collaborate with each other, plus they have a system of follow-up to be sure your issues are addressed and resolved in a timely manner. In regards to recommending DEVsource, our staff gives them a thumbs-up!
…technology is certainly one of the backbones of our success…
As a growing company we always have expanding needs and services that we need them to do and our technology is certainly one of the backbones of our company’s success. We were able to call in DEVsource and get them to help us on our projects. You can feel like you’re actually being cared for in a sense that it’s not just a billable hour.
Executive VP of Service
It was the first time we had set up our network, so we needed someone that could come in and set it up for us and show us how to use it. We contact DEVsource, let them know what our issue is. They notify us and tell us they have received it. And they tell us about when someone is going to come out and when they come out they fix everything. They check with us before they leave and everything seems to go smoothly. Friendliest staff!
Edwards & Daniel Attorneys at Law
The process working with DEVsource is very easy. People that work at DEVsource are very friendly, very hospitable, very eager to help assist in whatever problem I might have. To request service you can request a service online, you can phone call and go through their system and I’m old school so I call their phone number and I talk to one of their people there. He posts the ticket and it’s done
T.A.R.P. Center for Independent Living
I think one of the things that we value is an expert opinion in technical matters that we can trust. In this business we have to rely on someone’s opinion. Every group has somewhat of an agenda, everybody has something that they are trying to sell. You have to have someone that you can trust. It’s just too important to entrust your IT needs with someone who may have an ulterior motive that’s not consistent with your company’s. I think the thing that we’ve enjoyed most about DEVsource is the relationship, the openness, transparency and communication
We are kind of a small organization with remote locations. We don’t have all of the technological issues that some may have but from talking with and understanding that there are the large businesses that do use DEVsource it gives me comfort to know that if we have the need for expansion in some way in the future that DEVsource could handle that issue. So that’s an exciting part of understanding you have someone local. Also having a company that utilizes Murray State University with graduates from Murray State and their computer technology center over at the university gives us comfort that these guys know what they are talking about. They have had training and understanding of the entire field of computer technology.
I appreciate Mike’s desire to get better. As a small business owner myself, I think it’s easy to know what you are good at. And I can appreciate the desire to get better. Every problem we have, every email I get when the solution is found it is always followed up with an email, ‘how did we do?’ I think Mike desires an honest response that if something wasn’t done well or how quickly or any other issues that were found, Mike wants to know what he can get better at. I can appreciate that.
SBG Real Property Professionals
Kingdom Trust Company has worked with you now for five years now and it’s been a good experience. I think from that standpoint I would say if someone is looking for a group to come in and handle the day-to-day piece and be responsive, the group is extremely responsive and professional. When you don’t have your own IT group, everything is technical now days, so as a company we rely on you and your firm to keep us up and running. It’s important to us. That’s the one thing I would say is when it is really important to me I pick up the phone and it becomes extremely important to you all.
Kingdom Trust Company
Really the ease with which things can be scheduled and resolved. There’s generally not a large wait time. DEVsource and Chip and the others in the office have always been very responsive to our needs and also just the helpful suggestions. When they come in, if there is an onsite visit, they come in and they may see something unrelated to our initial problem and can provide some suggestions and also give us some knowledge in terms of what those solutions might entail. Improvements, things that can be done to help us prevent future problems.
West Kentucky Educational Cooperative
The process working with DEVsource is really very easy. The guys are all very knowledgeable. We have the same set of guys work on our problems every time. So there’s no new person trying to figure out our setup. I feel like we can always call whenever we have a problem whether its 9 o clock in the morning or 9 o clock at night, there’s always someone there to take care of us. I think that by far has exceeded everything that we could ask for.